CSC After-sales Service Commitment As responsible supplier,we test all items before shipping and guarantee 100% customer satisfation during the whole transaction. To ensure that our wheels could performs properly, and you could enjoy your riding experience with our wheels, also to ensure that there is not any possible future conflicts among CSC and you, we urge you to read our user manuals first.
NORMAL IMPORTANT ATTENTIONS:
1.Use only carbon brake pads for carbon wheel sets.We recommend you only use the pads included in the wheels by CSC.
2.Be careful in using carbon wheels in rainy and/or wet conditions. Because carbon wheels will slip easily in rainy and/or wet conditions when you brakes
3.When you are riding carbon wheels in high-speed descending or long distance downhill, I suggestion braking with carbon rims requires a certain technique. You can't just pull the brakes and hold them for 10-20 seconds or more. Small bursts of 1-2 seconds, 2-3 seconds pause, and then again a 1-2 second burst. That's the right way to brake on carbon rims, especially carbon clincher wheels.
4.Make sure the brake pads on the brake track of the rims, Maximum recommended tyre inflation pressure for Clincher wheels is 125psi
We offer 1 year Warranty Under normal riding after the original date of purchase.
Any quality issues occurrs within 3 months, CSC is obligated to replace free necessary components and free shipping costs
Any quality issues occurs within 4-12 months for rims/wheels/components, CSC is obligated to replace free necessary components, shipping costs paid by customers.
However, the warranty does not cover:
1.Improper pads on CSC wheels which cause wheels failure will be void from the CSC warranty policy.
2.Normal wear and tear for braking surface, braking pads, bearings and pawls in the hub
3.Damage or failures caused by a crash, impact,abuse of the product, non-compliance with manufactures specifications of usage or any other fractious reasons.
4.when the serial number or production code has been deliberately altered, defaced or removed